Terms & Conditions

Terms and Conditions

Welcome to Lajawab Foods Ltd! We’re committed to transparency and want to ensure you understand how our website works. Please take a moment to read our Terms and Conditions.

  1. Acceptance of Terms

By using our website and placing orders, you agree to these Terms and Conditions. If you disagree with any part of these terms, please stop using our site.

  1. User Age

If you’re under 18, please use our website under adult supervision. Payment info should be provided by or with an adult’s permission.

  1. Business Customers

These terms don’t apply to business customers. If you’re a business customer, contact us at info@lajawab.co.uk

  1. International Customers

For international orders, be aware of potential import duties and taxes. You’re responsible for compliance with your country’s laws and customs regulations.

  1. Intellectual Property

Our website’s content is protected by intellectual property laws. You can’t use our content without permission.

  1. Third-Party Intellectual Property

Product images and descriptions may belong to manufacturers or distributors. Use them only with permission.

  1. Links to Other Sites

We’re not responsible for the content of external sites linked from our website.

  1. Links to Our Site

You can link to our home page without permission, but deep linking requires written consent from us.

  1. Use of Communications Facilities

When using our inquiry form or other systems on the website, follow these rules:

  • No obscene or vulgar language.
  • No unlawful or offensive content.
  • No content promoting violence.
  • Use accurate identification.
  • No impersonation.
  • No unauthorized mass communication (spam).

We may monitor communications.

  1. Accounts

To buy goods and use similar features, create an account. Keep your account details private. We’re not responsible for shared account details.

  1. Termination and Cancellation

Either party can terminate an account. We reserve the right to cancel orders and purchases.

  1. Goods, Pricing, and Availability

Product descriptions may vary slightly from the actual goods. Prices may change, and we’ll notify you of any changes before processing payment.

  1. Returns Policy

We aim to provide quality goods. If goods need to be returned, please review our returns policy for details.

  1. Privacy

We’re committed to protecting your privacy and handling your data in accordance with the Data Protection Act 1998.

  1. Disclaimers

We provide the service “as is” and make no guarantees about its accuracy, quality, or suitability for a specific purpose.

  1. Changes to the Service and these Terms and Conditions

We may change these terms without notice. Continued use of the website implies acceptance of the new terms.

  1. Availability of the Web Site

We aren’t liable for disruptions or unavailability of the website due to external causes.

  1. Limitation of Liability

We’re not liable for any direct or indirect loss or damage, except for personal injury or errors in delivery.

  1. No Waiver

Failure to exercise any right or remedy doesn’t waive it.

  1. Previous Terms and Conditions

If there’s a conflict between these and previous terms, these prevail.

  1. Notices

Send notices to our premises and by email to Lajawab.co.uk.

  1. Law and Jurisdiction

These terms are governed by English and Welsh law, and you agree to the jurisdiction of English and Welsh courts.

  1. Response Times to Email Queries

We aim to respond to emails within 1-2 business days.

  1. ISIS Compliance

We are ISIS compliant but have specific policies for cancellations due to perishable goods.

  1. Customer Support Hours

Our customer support is available Mon to Sun from 9 am to 5 pm, excluding UK bank holidays.